Accounting Specialist - Thailand
Job description
Customer Support & Onboarding Specialist – Accounting at Cloudbeds, guiding hotel customers through onboarding and configuration of Cloudbeds' accounting and financial features and connecting them to third-party accounting software and ERPs. The role combines hospitality accounting knowledge, technical troubleshooting, and customer-facing communication.
At a glance
- Work mode
- Remote
- Languages
- Thai – fluent, English – fluent
What you'll do
- Guide customers through the full onboarding journey for Cloudbeds' accounting and financial features, including chart of accounts mapping, tax configuration, revenue recognition setup, and reconciliation workflows
- Understand each customer's unique business process (night audits, folio management, accounts receivable, month-end close) and translate that into a properly configured Cloudbeds environment
- Support customers in connecting Cloudbeds to third-party accounting software and ERPs (e.g., Carmen, Flowaccount, QuickBooks, Xero, M3, NetSuite, local/regional systems) via native integrations and partner solutions
- Troubleshoot accounting discrepancies, integration sync issues, and configuration questions
- Contribute to onboarding documentation, how-to guides, and best-practice resources for hospitality accounting workflows
- Collaborate with Product and Engineering to relay customer feedback, identify recurring pain points, and help shape the product roadmap
- Serve as a subject matter resource on hospitality bookkeeping and accounting practices for internal teams and customers
- May join the Onboarding Project Manager or Sales team to guide customers through accounting and financial features conversations or the full onboarding journey
What we're looking for
- 5+ years of hands-on hotel accounting experience (required; hospitality-adjacent accounting does not qualify)
- Practical understanding of accounting fundamentals: general ledger, accounts receivable/payable, revenue recognition, reconciliation, and financial reporting
- Experience using PMS-to-accounting integrations (required)
- Familiarity with Carmen Accounting (required)
- Tech-savvy: comfortable navigating SaaS platforms and learning new software tools quickly
- Strong customer-facing communication: able to explain complex accounting concepts in simple, clear language to non-technical accountants and translate accountant needs for technical teams, with a customer-first mindset
- Strong analytical mindset: ability to trace data flows, identify mapping issues, and troubleshoot integration problems methodically
- Fluent in Thai and English; ability to communicate clearly in writing and on calls across global time zones
- Currently authorized to work in the location where the position is located without requiring visa sponsorship
Nice to have
- Has helped set up PMS-to-accounting integrations
- Technical experience with accounting middleware or integration platforms
- Knowledge of regional accounting standards and tax requirements across Thailand
Your team
Onboarding & Accounting Integration Team
Sits at the intersection of hospitality expertise and technical execution, working alongside Integration Engineering, Support, and Sales to solve real customer challenges with accounting systems.
Benefits
- Remote First, Remote Always
- PTO in accordance with local labor requirements
- Fully Paid Parental Leave
- Home office stipend based on country of residency
- Professional development courses in Cloudbeds University
- Access to professional development, including manager training, upskilling, and knowledge transfer
Apply
Direct apply at Cloudbeds
Opens the job posting at Cloudbeds
About Cloudbeds
We're not just building software, we're transforming hospitality.
Cloudbeds' platform powers hotels across 150 countries, processing billions in bookings annually. From boutique properties to large hotel groups, it helps hoteliers transform operations and uplevel their commercial strategy through a unified platform that integrates with hundreds of partners. Founded in 2012, Cloudbeds is a completely remote team building AI-powered solutions for hoteliers.
Key facts
- 650+ team members
- 2012
- hospitality software
- Platform powers hotels across 150 countries
- Processes billions in bookings annually
- Integrates with hundreds of partners
- Completely remote team
- 650+ team members across 40+ countries
- Team speaks 30+ languages
- Winner – Hotel Management Software | HotelTechAwards (2026)
- Overall 10 Best Places to Work | HotelTechAwards (2026)
- Overall Top 10 Hotelier's Choice | HotelTechAwards (2026)
- Finalist – Property Management Systems (PMS) & Channel Managers | HotelTechAwards (2026)
What they value
- Everyone is Welcome - A Culture of Inclusion