M
Account Manager
Contract type
Ongoing
Work mode
Remote · France
Experience
Senior · 5+ years
Job description
A quota-carrying Customer Success Manager role focused on high-touch post-sales engagement for a portfolio of high-value, strategic customers in the France portfolio. The CSM drives customer success, upsell and cross-sell, renewals, and revenue growth.
At a glance
- Work mode
- Remote · France
- Languages
- French – fluent, English – fluent
What you'll do
- Collaborate with Direct Sales Executives and Solution Architects to manage, grow, and retain revenue across a defined portfolio of strategic customers.
- Build strong relationships across multiple levels of the customer organisation, including senior and executive stakeholders.
- Develop and maintain account plans that capture customer objectives, priorities, risks, stakeholders, and growth opportunities.
- Lead regular strategic customer engagements, including business reviews and success planning sessions.
- Drive adoption and awareness of Megaport's products, services, and broader partner ecosystem through proactive, tailored engagement.
- Proactively manage the renewal process, identifying risk early and working to maximise retention and customer lifetime value.
- Act as a trusted advisor from onboarding through to renewal and expansion, ensuring customers realise ongoing value from Megaport.
- Identify upsell, cross-sell, and whitespace opportunities based on customer priorities, use cases, and future plans.
- Represent the customer internally, coordinating commercial resolution of issues and identifying where Megaport can deliver greater value.
- Track customer sentiment, account health, risks, and pipeline activity in Salesforce (SFDC) to support planning and forecasting.
- Maintain strong product knowledge across Megaport's solutions, confidently positioning their value within the customer's broader technology environment.
- Support revenue growth campaigns by partnering with Sales and Marketing on focused strategies.
- Collaborate with cross-functional teams, including Finance and Operations, to help resolve service-impacting challenges.
- Continuously seek ways to improve customer experience and internal processes through customer feedback and commercial insight.
What we're looking for
- 5+ years of experience in Customer Success, Strategic Account Management, Account Management, or equivalent roles within the enterprise software, internet, cloud, or telecommunications sectors.
- Experience managing high-value or strategically important customers in a high-touch environment.
- Strong commercial acumen and the ability to influence revenue outcomes through a consultative, value-driven sales approach.
- Proven experience driving retention, adoption, upsell, and cross-sell within existing customer accounts.
- Strong relationship-building skills, with the ability to engage confidently with senior and executive stakeholders.
- Demonstrated strength in identifying customer pain points and proposing relevant solutions that drive tangible value.
- Proven ability to thrive in fast-paced, technical environments with shifting priorities.
- Excellent verbal and written communication skills and the ability to collaborate effectively across global teams and customers.
- Confident using CRM platforms such as Salesforce (SFDC) to maintain account records, opportunity pipelines, forecasting, and reporting.
- Must be fluent in French and English, comfortable presenting to customers and internal company stakeholders in both languages.
Nice to have
- Understanding of cloud, networking, and virtualised compute environments in the enterprise space is highly desirable.
Your team
Integrated Accounts Team
Works closely with a Direct Sales Executive and Solutions Architect; part of the wider Integrated Accounts Team.
Benefits
- Flexible working environments
- Birthday Leave
- Generous study and training allowance + 5 days paid study leave
- Creative, fun, and contemporary workspaces
- Motivated team of industry experts and new talent
- Celebrated success with 'Legend' and 'Kudos' Awards
- Health and wellness program
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About Megaport
The global leader in Network as a Service (NaaS)
Megaport is the global leader in Network as a Service (NaaS), and has transformed the way businesses connect to the cloud, data centers, and each other. Publicly listed on the Australian Stock Exchange and partnered with the biggest names in tech like Amazon, Microsoft, Google, Oracle, IBM, and more. Headquartered in Brisbane with a crew of over 600 people spread across Asia-Pacific, Europe, and the Americas.
Key facts
- over 600 people
- Brisbane
- Network as a Service (NaaS)
- Publicly listed on the Australian Stock Exchange
- Partnered with Amazon, Microsoft, Google, Oracle, IBM, and more
- Over 600 people spread across Asia-Pacific, Europe, and the Americas
Partners & customers
AmazonMicrosoftGoogleOracleIBM
What they value
- Collaboration beats hierarchy
- Curiosity fuels our growth
- Everyone's voice matters
- We place our customers at the center of everything we do