Account Manager - Brazil
Job description
Enterprise-focused customer success role partnering with enterprise customers building and deploying conversational agents on the ElevenLabs Agents Platform, while owning expansion outcomes across a portfolio of enterprise accounts.
At a glance
- Work mode
- Remote · Brazil
- Languages
- Portuguese – fluent, English – fluent
What you'll do
- Partner directly with enterprise customers building and deploying conversational agents on the ElevenLabs Agents Platform
- Advise on agent design, personas, conversation flows, tool integrations, and voice customization to deliver clear business outcomes in production environments
- Guide customers through best practices for deploying and scaling agents across web, mobile, and telephony
- Guide customers on integrating agents with existing data sources and systems
- Analyze agent performance data and conversational logs to identify friction points and optimization opportunities that improve accuracy, user experience, and reliability at scale
- Own expansion outcomes across a defined portfolio of enterprise accounts
- Identify expansion opportunities and drive cross-sell through deeper agent usage
- Partner with Sales, Engineering, and Customer Success to convert technical success into durable revenue growth and long-term customer commitment
What we're looking for
- 5+ years of Customer Success or Account Management experience supporting complex B2B SaaS, Developer Tools, or AI/ML products in Brazil
- Fluent in Portuguese and English
- Familiarity and experience with building and deploying AI agents
- Familiarity and experience with API Integrations, and comfort and knowledge of navigating SDKs
- Proven experience driving revenue outcomes, including owning a revenue quota and identifying, qualifying, and closing cross-sell opportunities
- Excellent problem-solving, technical, and analytical skills to address customer needs and concerns
- Strong communication and interpersonal skills, with the ability to build and maintain relationships with customers at all levels of an organization
- Strong understanding of the LATAM market landscape and cultural nuances
- Self-motivated and able to work independently in a remote or distributed team environment
Benefits
Annual team offsite: entire team gathers in a new location each year - past offsites have included Croatia, Italy and Cancún
- Innovative culture: part of a generational opportunity to define the trajectory of AI
- Growth paths: countless opportunities to drive impact beyond immediate role and responsibilities
- Learning & development: annual discretionary stipend supporting professional development
- Social travel: annual discretionary stipend to meet up with colleagues each year
- Co-working: monthly co-working stipend if not located near one of the main hubs
Apply
About ElevenLabs
AI research and product company transforming how we interact with technology
ElevenLabs is an AI research and product company transforming how we interact with technology. It launched in January 2023 with the first human-like AI voice model and serves millions of users and thousands of businesses, from fast-growing startups to large enterprises. Its platforms include ElevenAgents, ElevenCreative, and ElevenAPI.
Key facts
- 2023
- AI research and product
- Launched in January 2023 with the first human-like AI voice model
- Serves millions of users and thousands of businesses
- Raised $781M in funding
- Last valuation was $22B
- Expanded from voice into three main platforms: ElevenAgents, ElevenCreative, and ElevenAPI
- ElevenCreative supports 70+ languages
Partners & customers
What they value
- High-velocity: rapid experimentation, lean autonomous teams, and minimal bureaucracy
- Impact not job titles
- AI first
- Excellence everywhere
- Global team: prioritize talent, not location