Account Manager
Job description
An Account Manager at Aircall owns customer success and revenue growth across a portfolio, driving Net Revenue Retention through renewals, expansions, and churn mitigation. The role blends consultative relationship management with quota-carrying selling, partnering cross-functionally to accelerate adoption of Aircall's communications and AI solutions.
At a glance
- Employment
- Full-time · Employee (employment agreement)
- Work mode
- Hybrid · Paris, France
What you'll do
- Own NRR: Manage the full post-sale lifecycle — driving renewals, expansions, and churn mitigation to deliver predictable and profitable growth.
- Drive Growth: Identify and activate growth opportunities within your portfolio, prospecting into new subsidiaries, use cases, and additional SKUs to unlock untapped potential.
- Target Strategically: Prioritize high-potential accounts that may have low spend today but represent strong expansion opportunities, developing long-term growth plans.
- Prospect and Outbound: Run proactive outreach within your base to expand relationships and identify new value creation opportunities.
- Develop Stakeholder Maps: Build and maintain multi-layer relationships — from daily users to senior decision-makers — ensuring alignment, sponsorship, and retention.
- Sell Competitively: Position Aircall's value head-to-head against competitors, with a clear understanding of how our solutions address each customer's unique business needs.
- Negotiate and Close: Lead complex renewal and upsell negotiations, balancing commercial outcomes with customer success to close revenue and foster loyalty.
- Manage Pipeline & Forecast: Maintain an accurate pipeline of renewal and expansion opportunities and deliver consistent, data-driven NRR forecasting.
- Partner for Adoption: Collaborate closely with your Customer Engineering counterpart to ensure customers achieve adoption milestones and measurable outcomes.
- Champion the Customer Voice: Surface insights, pain points, and product feedback that inform Aircall's product roadmap and go-to-market strategies.
- Shape Local Strategy: Share learnings across teams to enhance customer experience and strengthen regional growth initiatives.
What we're looking for
- Experienced in SaaS Account Management, Commercial Customer Success, or Renewal Management, with a track record of achieving revenue targets.
- Skilled in consultative sales, prospecting, and negotiation, with the ability to balance commercial focus and customer advocacy.
- Customer-obsessed — curious about how different industries and use cases leverage Aircall, and proactive in identifying ways to add value.
- Capable of developing and executing account expansion strategies, including stakeholder mapping and whitespace analysis.
- Confident in competitive sales cycles, able to articulate differentiation and handle objections effectively.
- Analytical, detail-oriented, and accountable for forecast accuracy and pipeline hygiene.
- Resilient, driven, and passionate about helping customers realize long-term value through partnership.
- Excited by innovation and transformation — particularly the opportunity to represent a next-generation AI-powered communications platform.
Your team
Account Management Team
A fast-moving, customer-obsessed team that thrives at the intersection of success and growth, with autonomy to build your book of business and support from dedicated technical partners.
Benefits
- Key moment to join Aircall in terms of growth and opportunities
- Our people matter, work-life balance is important at Aircall
- Fast-learning environment, entrepreneurial and strong team spirit
- 45+ Nationalities: cosmopolite & multi-cultural mindset
- Competitive salary package & benefits
Apply
About Aircall
AI-powered customer communications platform
Aircall is a unicorn, AI-powered customer communications platform used by 22,000+ companies worldwide to drive revenue, resolve issues faster, and scale customer-facing teams. Its AI Voice Agent automates routine calls, AI Assist streamlines post-call work, and AI Assist Pro delivers real-time guidance. Aircall is headquartered in Paris, with a North American HQ in Seattle and teams across Madrid, London, Berlin, San Francisco, New York City, Sydney, and Mexico City.
Mission
Redefining customer communications by bringing voice, SMS, WhatsApp, and AI together into one seamless workspace to help teams work smarter, not harder.
Key facts
- Paris, France
- Customer communications software
- Used by 22,000+ companies worldwide
- Unicorn
- European HQ in Paris, North American HQ in Seattle
- Teams across Madrid, London, Berlin, San Francisco, New York City, Sydney, and Mexico City
- 45+ nationalities
- Backed by world-class investors
- Rapid AI innovation across multiple product lines
What they value
- Customer-obsessed
- Data-driven
- Ownership
- Continuous learning
- Thoughtful speed
- Trust
- Impact