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Abuse Operations Specialist
Contract type
Ongoing
Work mode
Remote · Georgia
Experience
Junior / entry level · 1+ years
Job description
Process and investigate abuse reports (DMCA, phishing, spam) across Gcore's CDN, Cloud, and Hosting products, taking action on confirmed violations and documenting cases.
At a glance
- Employment
- Full-time
- Work mode
- Remote · Georgia
- Languages
- English – B2
What you'll do
- Process incoming abuse reports (e.g., DMCA, phishing, spam) from external providers and users across all company products, including CDN, Cloud, and Hosting.
- Investigate reported incidents according to established internal guidelines and service level agreements (SLAs).
- Take appropriate action on confirmed violations, including communicating with customers and suspending services when necessary.
- Maintain clear and accurate documentation for all cases handled.
- Collaborate with Technical Support and other internal teams to address complex issues.
- Identify and escalate emerging abuse trends to help improve platform-wide security.
What we're looking for
- 1+ year of experience in Abuse Operations, Trust and Safety, Technical Support, or a related field.
- A foundational understanding of internet technologies and a strong desire to develop your expertise in the Abuse Operations field.
- Excellent attention to detail and the ability to follow procedures with precision.
- Mental resilience and the ability to professionally handle exposure to potentially sensitive or explicit content.
- English level B2 or higher.
- Experience with ticketing systems (e.g., Jira, Zendesk).
- Strong analytical and critical-thinking skills.
- A high level of integrity and the ability to handle sensitive information professionally.
- A responsible, methodical, and proactive approach to your work.
- Clear and effective communication skills, both written and verbal.
Nice to have
- Familiarity with the technical aspects of CDN, Cloud, or Hosting services.
- Direct experience handling various types of network abuse.
Benefits
- Competitive salary
- Flexible working hours
- Remote, hybrid, or office work options depending on your role
- Work from anywhere in the world for up to 45 days per year
- Private medical insurance for you and your family*
- 5 additional vacation days*
- Additional fully paid sick leave days*
- Allowance for significant life events and birthdays
- Language classes
- Modern office space with free snacks, drink and entertainment options*
- Team sports activities*
Apply
Direct apply at Gcore
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About Gcore
Connect the world to AI, anywhere, anytime
Gcore is a global provider of infrastructure and software solutions for AI, cloud, network, and security, powering everything from real-time communication and streaming to enterprise AI and secure web applications. Headquartered in Luxembourg, with offices around the world.
Mission
To connect the world to AI, anywhere, anytime.
Key facts
- 550+ professionals
- Luxembourg
- Cloud and edge infrastructure, content delivery, and security
- 210+ edge locations
- 50+ cloud regions
- Thousands of GPUs
- Trusted by World of Tanks, Albion Online, Avast, Photon, Unity, Sandbox Interactive
Partners & customers
IntelNVIDIADellEquinix